Aug 12, 2010

ConsumerMan: Satellite TV complaints soar via msnbc.com iPhone app

DirectTV not impressive from BBB standpoint, I think we should move on clearing up the stuff we have with them. 

See article: http://bit.ly/b76RC2

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A few weeks ago, the Miami-Dade Consumer Services Department sued DirecTV, accusing the company of using a number of deceptive practices. The lawsuit alleges the company ran "false and misleading advertisements" about the cost of service packages and equipment and failed to properly disclose the terms of the contracts.

Sonya Perez, the department's public relations specialist, says her office reviewed DirecTV's ads and found they did not give the complete prices of products and services. The complaint states they were "phrased in a way to unfairly induce consumers to purchase DirecTV Packages."

For example, customers who signed up for the $34.99 per month service package were billed $55.99, the Consumer Services Department alleges. Those who chose the $39.99 per month bundle were billed $60.99 and those who purchased the $44.99 per month bundle were charged $65.99.




- Jon

JON OSTERHOLM
321.439.5060 // Ringhorne.com
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